Privacy Policy

2.1 Information We Collect

We may collect the following categories of information depending on how you interact with the Platform.

Personal and Account Information

• Full name.

• Email address.

• Telephone number.

• Residential or business address.

• Account login credentials and authentication information.

• Account preferences and communication settings.

Grading Submission Information

• Submission numbers and transaction references.

• Selected Retailer and grading services.

• Trading card details, including card names, sets, editions and identification numbers.

• Card photographs and uploaded images.

• Declared Values and selected grading tiers.

• Submission history, grading results and certification information.

• Shipping, collection and tracking information.

• Communications relating to grading submissions.

Payment and Transaction Information

• Transaction amounts and payment status.

• Billing details.

• Refunds, credits and payment adjustments.

• Payment references and transaction history.

• Payment disputes and related records.

Payments are processed through third-party payment providers, including Stripe. Slabrio does not ordinarily store complete payment card numbers or card security codes.

Retailer and Business Information

For authorised Retailers, we may also collect:

• Registered business names and trading names.

• ABN or other business registration details.

• Business addresses and contact information.

• Authorised representative information.

• Retailer account and payment onboarding information.

• Service pricing, operating hours and delivery instructions.

• Transaction, settlement and operational records.

Technical and Usage Information

When you use the Platform, we may automatically collect:

• IP addresses.

• Device and browser information.

• Operating system information.

• Login activity and security logs.

• Pages visited and features used.

• Application performance and diagnostic information.

• Cookies and similar tracking information.

2.2 How We Collect Information

We collect personal information through several methods, including:

• When you register or update a Slabrio account.

• When you create or manage a grading submission.

• When you upload photographs or card information.

• When you make payments through the Platform.

• When you communicate with Slabrio or a participating Retailer.

• When you use Slabrio Intelligence or portfolio management tools.

• When Retailers update submission information.

• When you access our website or mobile applications.

We may also receive information from third parties, including participating Retailers, grading companies, payment processors, shipping providers and supported technology integrations.

Where reasonable and practicable, we collect personal information directly from you.

2.3 How We Use Your Information

Slabrio collects and uses personal information for purposes reasonably necessary to operate and improve the Platform.

These purposes include:

Account Management

Creating, maintaining and securing customer and retailer accounts, verifying account information and providing access to Platform features.

Grading Submission Management

Facilitating submission creation, retailer selection, card identification, grading tier selection, submission tracking and communication between Customers and Retailers.

Payment Processing

Facilitating payments, refunds, billing records, transaction reconciliation, fraud prevention and payment-related support.

Communication and Notifications

Sending important information regarding submissions, payment confirmations, grading progress, shipping, collection and account activity.

Customer Support

Responding to enquiries, investigating complaints, resolving technical issues and assisting with service-related disputes.

Platform Development

Analysing Platform performance, improving functionality, developing new features and enhancing the customer experience.

Security and Compliance

Detecting suspicious activity, preventing fraud, maintaining records and complying with applicable legal obligations.

Marketing Communications

Where permitted by law, sending information about Slabrio features, services, promotions and updates. You may opt out of marketing communications at any time.

2.4 Sharing Information With Authorised Retailers

Slabrio operates as a marketplace connecting Customers with independent Retailers.

When you select a Retailer to process a grading submission, we may share information necessary for that Retailer to provide its services.

This may include:

• Your name and contact details.

• Shipping or collection information.

• Submission details and card information.

• Selected grading tiers and Declared Values.

• Payment and order status.

• Grading results and submission tracking information.

Retailers are independent businesses and are responsible for handling personal information they receive in accordance with applicable privacy laws and their own privacy policies.

Retailers are not authorised to use personal information obtained through Slabrio for unrelated purposes without an appropriate legal basis.

Slabrio may provide Retailers with access to relevant historical submission information where necessary to fulfil their ongoing service obligations.

2.5 Sharing Information With Third Parties

To operate the Platform, we may share information with trusted third-party service providers.

These may include:

Payment Providers

Stripe and other approved payment processors used to facilitate transactions, refunds, identity verification and payment security.

Grading Companies

Third-party grading and authentication organisations, including PSA and other supported providers, where information is required to facilitate grading services.

Shipping and Logistics Providers

Delivery companies and logistics providers involved in transporting submissions.

Technology and Hosting Providers

Cloud hosting, database, authentication, application infrastructure and technical support providers.

Card Identification and Market Data Providers

Third-party services used to support card identification, pricing estimates, catalogue information and Slabrio Intelligence functionality.

Communication Providers

Email, notification and messaging services used to deliver account and submission updates.

Analytics and Security Providers

Services used to understand Platform performance, identify technical issues, prevent fraud and maintain system security.

We do not sell personal information to third parties for their independent marketing purposes.

We may also disclose information where required or authorised by law, including in response to lawful requests from regulatory authorities.

2.6 International Data Transfers

Slabrio may use service providers and technology infrastructure located outside Australia.

Additionally, grading submissions may involve international grading companies, shipping providers and other service partners.

As a result, personal information may be transferred to or accessed by recipients in other countries.

Countries in which overseas recipients are likely to be located include [Confirm Countries and Overseas Service Providers].

Where required by applicable law, Slabrio will take reasonable steps to ensure overseas recipients handle personal information appropriately.

2.7 Data Storage and Security

Slabrio takes reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the information and systems involved, these measures may include:

• Secure authentication and access controls.

• Encryption of information during transmission.

• Restricted access to sensitive information.

• Monitoring and logging of relevant system activity.

• Security updates and vulnerability management.

• Backup and recovery procedures.

• Access restrictions for Retailers and administrators.

Access to personal information is limited to authorised individuals and service providers who require it for legitimate business purposes.

Although we take reasonable precautions, no electronic storage or transmission system can be guaranteed to be completely secure.

If a data breach occurs, Slabrio will investigate the incident and comply with applicable notification obligations, including the Notifiable Data Breaches scheme where relevant.

2.8 Data Retention and Card Image Storage

Slabrio retains personal information only for as long as reasonably necessary to provide its services, maintain customer accounts, fulfil legal obligations and support legitimate business operations.

Different retention practices apply depending on the type of information collected.

Customer Account Information

Essential account information, including customer names, email addresses, contact details and account preferences, is retained while the customer's Slabrio account remains active.

When an account is closed, Slabrio will delete or de-identify personal information that is no longer required, subject to applicable legal and regulatory retention obligations.

Standard Card Images

Card photographs uploaded for identification, submission creation or other standard Platform functions are used for their intended processing purpose.

These images are deleted after the relevant processing has been completed and they are no longer required for that function, unless retention is otherwise required by law.

Pre-Grading Images and Intelligence Results

Images submitted specifically through Slabrio's pre-grading functionality may be retained indefinitely for research, accuracy monitoring and improvement of Slabrio Intelligence.

These retained records may include:

• Front and rear photographs of trading cards.

• Automated pre-grading assessments.

• Predicted grading outcomes.

• Card identification information.

• Actual grading results, where available.

• Historical comparisons between predicted and final grades.

The purpose of retaining this information is to measure the accuracy of Slabrio Intelligence, identify prediction discrepancies and improve the reliability of future pre-grading assessments.

Retained pre-grading records are separated from customer account information and are not intentionally associated with customer names, email addresses or other direct account identifiers.

Slabrio will take reasonable steps to remove identifying metadata and prevent retained images and results from being linked back to individual Customers.

Where retained records remain personal information under applicable law, Slabrio will continue to apply relevant privacy protections and deletion obligations.

Financial and Legal Records

Certain information may be retained after account closure where necessary to comply with legal obligations, including taxation, accounting, fraud prevention, chargeback management and dispute resolution.

These records will be retained only for the period reasonably required or permitted by applicable law.

2.9 Customer Access, Correction and Account Deletion

Customers may request access to personal information held by Slabrio and request corrections where information is inaccurate, incomplete or outdated.

Customers may also request closure and deletion of their Slabrio account.

Eligibility for Account Deletion

For account deletion to be completed, the following conditions must be satisfied:

• All outstanding grading submissions must have reached a completed status.

• All graded or ungraded cards must have been collected by the Customer or successfully delivered through an approved shipping arrangement.

• All outstanding payments, including grading fees, upcharges, shipping charges and other properly payable amounts, must have been settled.

• There must be no unresolved submission-related matters requiring the account to remain active.

If these conditions have not been satisfied, Slabrio may defer account closure until the outstanding matters are resolved.

Customers will be informed of the reason for any deferral and the steps required to complete the process.

Where an account deletion request is received, Slabrio will restrict unnecessary processing of the Customer's personal information while any legitimate outstanding obligations are being finalised.

Once eligible, the account will be closed and personal information that is no longer required will be deleted or de-identified.

Certain information may be retained where required or permitted by applicable law.

Customers may submit account deletion requests through available Platform controls or by contacting Slabrio directly.

Nothing in this section limits a Customer's rights to request access, correction or deletion of particular information where required by applicable law.

2.10 Slabrio Intelligence and Pre-Grading Technology

Slabrio Intelligence provides automated tools designed to assist Customers with card identification, market valuations, grading tier recommendations and estimated grading outcomes.

These features are intended to support informed customer decisions and do not replace official grading company assessments.

Card Identification and Pricing

Slabrio may use third-party services, including the Card Hedger API, to identify trading cards and retrieve catalogue and market pricing information.

Customer names, email addresses and account information are not transmitted to Card Hedger as part of this integration.

Pre-Grading Assessments

Where available, Slabrio's pre-grading functionality may analyse photographs of trading cards to estimate potential grading outcomes.

These predictions are informational only and do not guarantee any particular grade.

Accuracy Monitoring and Improvement

To evaluate and improve the pre-grading system, Slabrio may retain pre-grading images, predicted grades and actual grading outcomes.

These records may be compared over time to identify differences between predicted and final grades and improve the performance of Slabrio Intelligence.

Retained pre-grading records are not linked to customer account identities.

Customer Decision-Making

Slabrio Intelligence does not make automated grading submission decisions on behalf of Customers.

Customers remain responsible for selecting grading services, confirming Declared Values and deciding whether to proceed with a submission.

All automated assessments and recommendations should be treated as informational estimates rather than guaranteed results.

2.11 Digital Portfolio and Card Records

Slabrio may allow Customers to create and maintain a digital portfolio containing information about their trading cards.

Portfolio information may include:

• Card photographs.

• Card descriptions and identification details.

• Grading company and grade information.

• Certification numbers.

• Estimated market values.

• Submission and ownership-related records.

Portfolio information is associated with the relevant Customer account.

Slabrio will not intentionally make private portfolio information publicly accessible without an appropriate basis, such as the Customer choosing to use an available sharing feature.

Digital portfolio records do not independently establish legal ownership or physical possession of cards.

2.12 Cookies and Tracking Technologies

Slabrio may use cookies and similar technologies to:

• Maintain login sessions.

• Remember user preferences.

• Improve website functionality.

• Analyse Platform performance.

• Protect accounts and prevent fraudulent activity.

• Support marketing and advertising measurement where implemented.

You may be able to manage certain cookies through your browser settings or available cookie preference controls.

Disabling essential cookies may affect the functionality of the Platform.

Further information is available in our Cookie Policy.

2.13 Marketing Communications

Slabrio may send Customers information about new Platform features, service updates, promotions and other relevant announcements where permitted by law.

You may unsubscribe from marketing communications using the unsubscribe link provided or by contacting us.

Opting out of marketing communications will not prevent essential service notifications relating to your account, payments or grading submissions.

Participating Retailers must have an appropriate legal basis before using Customer information for their own marketing activities.

2.14 Children's Privacy

Slabrio is primarily intended for individuals aged 18 years and over.

Individuals under 18 may only use the Platform with the involvement and consent of a parent or legal guardian, subject to applicable laws and Platform requirements.

We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful.

If we become aware that personal information has been collected inappropriately, we will take reasonable steps to address the matter.

2.15 Privacy Complaints

If you believe Slabrio has mishandled your personal information, you may contact us using the details below.

We will review your complaint, investigate the circumstances and respond within a reasonable timeframe.

Where applicable, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Information about Australian privacy rights is available at https://www.oaic.gov.au.